REFUNDS
Wholesupps Refund Policy
At Wholesupps we take your fitness journey seriously and for this reason we have one of the best returns or exchanges poilies in the business.
Didn’t enjoy the taste
It doesn’t happen very often although if you don’t absolutely love a flavour you will need to;
- Email team@wholesupps.com.au or call 1300 770 969 with your name, order number and details of the return within 7 days of receiving the order
- Send products at your own cost to: Wholesupps 13/15 Ereton Drive Arundel Queensland AU 4214
- If 2/3 of the product remains you may be eligible for an online store credit
You made a mistake on your order
We get it, sometimes you get so excited when placing an online order and you accidentally make a mistake or placed your order twice. If this has happened to you please email team@wholesupps.com.au as soon as possible. If your order hasn’t been dispatched we will be able to edit or cancel your order and process a partial or full refund depending on the mistake. Be quick, our warehouse team are speedy dispatchers!
Change of mind
Not ready to commit to health and fitness supplements? We’re happy to offer a full product refund (excluding shipping costs) if you do the following;
- Email team@wholesupps.com.au
your name, order number and details of the return within 7 days of receiving the order
- Send back the product unused, unopened and in the original condition to:
Wholesupps 13/15 Ereton Drive Arundel Queensland AU 4214
Damaged or faulty item
If you received a product that you believe to be damaged or faulty please email team@wholesupps.com.au as soon as you can. Depending on the individual situation, our customer service team will come to a resolution with you.
Still have questions?
Email the customer service team at team@wholesupps.com.au and they will get back to you as soon as they can between business hours. Please keep in mind that we’re a Gold Coast based team so we operate in AEST during daylight saving and take Queensland & Gold Coast based public holidays.